loading...
loading...
Message Us

Continuous Success Packages

Our Continuous Success Packages for Zoho and HubSpot are crafted to provide you with ongoing, high-quality support to ensure your CRM system and automation apps operate seamlessly and effectively. We understand that your business needs evolve, and reliable support is crucial for maintaining optimal performance. Our tailored support packs offer a range of services to meet your specific needs, providing budget certainty and exceptional value.

By choosing our Continuous Success Packages, you will benefit from:​

Our goal is to provide you with peace of mind and the assurance that expert help is always available when you need it. Explore our support packs below to find the right fit for your needs and take the first step towards continuous improvement with Zoho or HubSpot.

Personalised Support & Consultation

Tailored assistance and expert advice to optimise your systems. Our consultants help you make the most of your CRM, ensuring that your setup is aligned with your business processes and goals.

Dedicated Project Manager

Ensures seamless project management and acts as your single point of contact. Your project manager oversees the progress of your projects, ensuring that tasks are completed on time and to your specifications.

Dedicated Engineer

Provides specialised technical support tailored to your specific needs. Our engineers are experts in Zoho and HubSpot, capable of addressing any technical issues and customising solutions to fit your requirements.

Fast Responses

Quick and effective responses to emails, calls, and meeting requests to ensure your issues are addressed promptly.

On-Demand Video Conferences

Quick access to face-to-face support when needed.

Transparent Billing with Smartmates Statements

Receive detailed statements showing exactly how your hours are used, providing clarity and transparency in our billing process.

Comprehensive Support Hours

Assistance is available during specified business hours. Standard support is available from 9am to 5pm, Monday to Friday, with extended hours offered in our Premium package.

Regular Strategy Sessions

Regular updates and strategic planning to keep your projects on track and aligned with your business goals. These sessions ensure that your CRM implementation continues to evolve and improve, adapting to your changing needs.

Packages

Essential Care Pack

Essential Care Pack (Month to Month)

$1,320 + GST

Effective rate $110/hour
Purchase Now

What’s included:

  • Personalised support & consultation up to 12 hours/month
  • Dedicated project manager and engineer
  • Fast responses to emails, calls, and meeting requests
  • Monthly Smartmates statements
  • Support hours: 9am to 5pm, Monday to Friday
  • Monthly strategy sessions
Annual Savings $1,440

Essential Care Pack (Annual Upfront)

$1,188 + GST

Effective rate $99/hour
Purchase Now

What’s included:

  • Personalised support & consultation up to 12 hours/month
  • Dedicated project manager and engineer
  • Fast responses to emails, calls, and meeting requests
  • Monthly Smartmates statements
  • Support hours: 9am to 5pm, Monday to Friday
  • Monthly strategy sessions
Annual Savings $3,024

Enhanced Assistance Pack

Enhanced Assistance Pack (Month to Month)

$2,200 + GST

Effective rate $100/hour
Purchase Now

What’s included:

  • Personalised support & consultation up to 22 hours/month
  • Dedicated project manager and engineer
  • Fast responses to emails, calls, and meeting requests
  • Fortnightly Smartmates statements
  • Support hours: 9am to 5pm, Monday to Friday
  • Fortnightly strategy sessions
  • Access to priority support queue
Annual Savings $5,280

Enhanced Assistance Pack (Annual Upfront)

$1,958 + GST

Effective rate $89/hour
Purchase Now

What’s included:

  • Personalised support & consultation up to 22 hours/month
  • Dedicated project manager and engineer
  • Fast responses to emails, calls, and meeting requests
  • Fortnightly Smartmates statements
  • Support hours: 9am to 5pm, Monday to Friday
  • Fortnightly strategy sessions
  • Access to priority support queue
Annual Savings $8,184

Premium Partnership Pack

Premium Partnership Pack (Month to Month)

$3,204 + GST

Effective rate $89/hour
Purchase Now

What’s included:

  • Personalised support & consultation up to 22 hours/month
  • Dedicated project manager and engineer
  • Fast responses to emails, calls, and meeting requests
  • Fortnightly Smartmates statements
  • Support hours: 9am to 5pm, Monday to Friday
  • Fortnightly strategy sessions
  • Access to priority support queue
Annual Savings $1,440

Premium Partnership Pack (Annual Upfront)

$1,188 + GST

Effective rate $79/hour
Purchase Now

What’s included:

  • Personalised support & consultation up to 22 hours/month
  • Dedicated project manager and engineer
  • Fast responses to emails, calls, and meeting requests
  • Fortnightly Smartmates statements
  • Support hours: 9am to 5pm, Monday to Friday
  • Fortnightly strategy sessions
  • Access to priority support queue
Annual Savings $3,024